The Role of Emotional Intelligence in the Job Application Process

In an ongoingly competitive labour market, technical skills and experience alone are no longer sufficient to secure a role, especially in leadership or people facing positions. Emotional Intelligence (EQ) has emerged as a critical factor in recruitment decisions, often serving as a differentiator between equally qualified candidates.

Emotional Intelligence refers to the ability to perceive, understand, manage, and regulate emotions, both one’s own and those of others. It includes competencies such as self awareness, empathy, adaptability, and social skills (Goleman, 1995).

Recruiters and employers recognise that candidates with high EQ typically communicate more effectively, potentially handle stress better, and collaborate more efficiently. This is especially valuable in roles involving teamwork, stakeholder engagement, or leadership responsibilities.

Research by TalentSmart found that EQ accounts for 58% of performance in all types of jobs and that 90% of top performers have high emotional intelligence (Bradberry & Greaves, 2009). While qualifications get candidates through the door, it’s their interpersonal agility that often determines whether they are hired.

Increasingly, job applicants are expected to demonstrate soft skills during the application process. This includes:

Employers can turn to tools such as psychometric assessments and situational judgement tests to assess candidates’ emotional intelligence, particularly for high stakes and people focused roles.

While EQ is a critical attribute, it is not a substitute for the technical capabilities and professional experience required for a role. Employers still need assurance that a candidate can perform the tasks required and has the qualifications or knowledge to do so. Emotional intelligence enhances a candidate’s ability to apply those skills effectively, particularly in dynamic, people centric environments, but it must be built on a foundation of relevant expertise.

High EQ contributes to better workplace relationships, higher engagement, and reduced turnover. In fact, a study by the University of New South Wales found that teams led by emotionally intelligent managers are more productive and cohesive (Cavanagh & Kraiger, 2020).

From a recruitment perspective, this means that selecting candidates with strong emotional competencies not only reduces the risk of a poor cultural fit but also contributes to better organisational outcomes over time.

For job seekers, demonstrating emotional intelligence throughout the application process can significantly enhance employability. For employers, prioritising EQ in hiring decisions supports the development of high performing, resilient, and adaptable teams. However, EQ should be viewed as complementary to, not a replacement for, the right skills and experience. In a world where technical skills are teachable, emotional intelligence remains a key trait that sets great employees and leaders apart.